1. Got to Start/Program Help and Support

2. Search on "program compatibility"

3. Choose option #4- "Make older programs run on this version of Windows"

4. Read directions-Click to run compatibility wizard

5. Select "I want to use program in CD Rom drive"

6. Select compatibility mode -Windows XP

7. Install Clooz

1. Open Windows Explorer (Start/Programs/Accessories/Windows Explorer).

2. Go to c:\program files\Clooz 2.0 (you'll find it on the left by clicking next to the + sign on the C drive, then clicking on the + next to Program Files, then clicking on Clooz 2.0.)

3. On the right side of the screen, right click in a blank area and select New and then Folder from the popup list.

4. A new folder will be created in Clooz 2.0, but you need to name that folder "Backup" by typing where it says "New Folder."

5. Click once on Clooz.exe and drag it on top of the new folder you just created, then let go. The file will be moved to the Backup folder.

6. Click once on CLOOZ Config.xml and drag it on top of the new folder you just created, then let go. The file will be moved to the Backup folder.

7. Download Clooz.zip from the link here. You might want to save it in the Clooz 2.0 folder.

8. Unzip clooz.zip into the Clooz 2.0 folder. (If you do not have the ability to unzip a file, you can download a copy of WinZip from www.winzip.com.)

9. When you start Clooz again, you will have to re-enter your serial number.

10. The problem should be resolved.

Problem: modOpenDatabase error. (Posted 8/1/06)

Solution: 

1. Open Windows Explorer (Start/Programs/Accessories/Windows Explorer).

2. Go to c:\program files\Clooz 2.0 (you'll find it on the left by clicking next to the + sign on the C drive, then clicking on the + next to Program Files, then clicking on Clooz 2.0.)

3. On the right side of the screen, right click in a blank area and select New and then Folder from the popup list.

4. A new folder will be created in Clooz 2.0, but you need to name that folder "Backup" by typing where it says "New Folder."

5. Click once on Clooz.exe and drag it on top of the new folder you just created, then let go. The file will be moved to the Backup folder.

6. Click once on CLOOZ Config.xml and drag it on top of the new folder you just created, then let go. The file will be moved to the Backup folder.

7. Download Clooz.zip from the link here. You might want to save it in the Clooz 2.0 folder.

8. Unzip clooz.zip into the Clooz 2.0 folder. (If you do not have the ability to unzip a file, you can download a copy of WinZip from www.winzip.com.)

9. When you start Clooz again, you will have to re-enter your serial number.

10. The problem should be resolved.

Problem: Internal error 2738 (Posted 9/28/06)

This error is caused by problems with a corrupt Windows Script Runtime. To resolve this issue, visit http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en and follow the instructions.

Tutorial starts in Notepad (Posted 9/28/06)

The Clooz 2.0 Tutorial should start right into the program, with music and a menu screen. If, instead, it opens in Notepad, that means that somehow file associations in Windows XP for the type of file required have been changed. Follow these steps to correct the problem:

1. Click Start, click Run, type control folders, and then click OK.

2. On the File Types tab, click the heading of the Extensions column to alphabetize the items. Associate HTA with HTML Application. To do this, use one of the following methods:

3. If there is a Restore button, follow these steps:

   a.	In the list of registered file types, locate and then click HTA.
   b.	Click Restore. Make sure that the file type that is selected for HTA is HTML Application.

    

4. If the Restore button is not available, follow these steps:

   a.	In the list of registered file types, locate and then click HTA.
   b.	Click Change.
   c.	Select Internet Explorer, and then click OK.

5. If there is no HTA file type, follow these steps:

   a.	Click New.

   b.	Type HTA, and then click OK.

   c.	Click Change.

   d.	Select Internet Explorer, and then click OK.

6. Click OK.

    

Clooz 1.23
Installation Issues
Problem: Out of Memory error (Posted 5/15/06)

Solution: This error occurs on new computers that are actually too fast for Clooz. Despite the wording of the error, you are not out of memory. Clooz just doesn't know how to run that fast. This program was written in Microsoft Access 97, which is now a very old program. Clooz v. 2 has been released and you should not encounter this problem with the new version. You can download Clooz 2 here. If you haven't purchased the upgrade, you'll need to pay $20 plus shipping in order to receive a serial number for version 2.

Solution: If you purchased Clooz for the first time and are being asked for the serial number during installation, look on the CD jewel case for the serial number. If you have downloaded a patch to Clooz from the Download page, you have to obtain the serial number from Ancestor Detective, as explained on the Download page. The serial number was only instituted with the 1.22 patch, so users of earlier versions would not have this serial number. You will need to be a registered user of Clooz in order to obtain a serial number. If you purchased the program directly from Ancestor Detective, you are registered. If you purchased the program from a vendor, you need to send in your registration card or a copy of your receipt to be registered. You can also fax a copy of the receipt to 734-354-6442.

Importing People Issues
Problem: The Import process is too hard (Updated 5/15/06)