|
|
|
Frequently Asked QuestionsClooz Knowledge BaseWhat is Clooz? This page was last updated on 29 July 2008. What is Clooz?Clooz is a database for systematically storing all of the clues to your ancestry that you've been collecting over the years. This is not another genealogy program! It is an electronic filing cabinet that assists you with search and retrieval of important facts you've found during the ancestor hunt. Forms available within the program are all U.S. Federal censuses population schedules 1790-1930 (1890 is the Special Veterans’ Schedule), Irish 1901 and 1911 censuses, 1841-1901 United Kingdom censuses, 1852-1911 Canadian censuses, French censuses, Norwegian censuses, Mecklenburg-Schwerin 1819 census, directories, photographs, miscellaneous documents, Irish valuations, correspondence, and people. Can I import data from other programs to Clooz?Clooz allows you to import a GEDCOM from any genealogy program that can create one. At present, you can only import a GEDCOM once into a database. After that, you will need to add additional people manually. Can I export data from Clooz to other programs?You can export your data from Clooz in the following formats: Adobe Reader PDF format; Rich Text Format; MS-DOS Text; or Microsoft Excel. Do you accept credit cards?Yes! You can order Clooz using Visa, MasterCard, American Express, and Discover, as well as check or money order. Is there a demo or trial version available for Clooz?Yes. You can download Clooz 2.1 from here. It's the full version of the program, but is downloaded in demo mode. You can try the program for 30 days or 15 tries. After that, you'll have to purchase the program. You can purchase by clicking on the Purchase selection on the left. Can I use Clooz on more than one machine?The license that comes with Clooz allows the user to put the program on more than one machine owned by that user. Owners of laptops will especially appreciate this, as they will be able to take their databases with them to libraries and archives to avoid duplicate research. The program is only licensed to one user, though, and cannot be shared with other individuals. This is not shareware or freeware. You are purchasing a licensed copy for one user. What is the customer support policy for Clooz?Customer support will be provided free of charge to all registered Clooz users. Those who purchase the program from a vendor need to mail in their registration cards or register from within the program in order to receive support. If you purchase the program directly from Ancestor Detective, you do not need to return the registration card as you will automatically be eligible for customer support. E-mail to clooz@clooz.com is the primary and preferred method of contact for customer support. Questions can be faxed to (734) 354-6442 or mailed to P.O. Box 6386, Plymouth, MI 48170-8486 USA. If you are having problems with Clooz, you should first check the Clooz Knowledge Base to see if the problem has been addressed. All aspects of Clooz and Ancestor Detective® are a two-person show, so patience is appreciated. Remember, customer support is free and you will be supported! However, the customer support being provided free is for Clooz only, and not for answering questions specific to Microsoft Access, Windows, computers, other software, genealogical research, or how to organize your records. Any requests for help on topics other than Clooz will not be answered! What if I purchase Clooz and don’t like it?While Ancestor Detective is very excited about the capabilities and usefulness of Clooz, it is understood that the program will not satisfy everyone. Therefore, a 30-day money-back guarantee comes with the CD if you purchase it directly from Ancestor Detective. Simply return the program and ask for a refund of the purchase price. The shipping and handling fee will not be refunded. Vendors' refund policies may vary. If you purchased Clooz from a vendor, you need to return the program to the vendor, not Ancestor Detective. There is no refund on the download version of Clooz. Before purchasing the download, you should try the Clooz demo to see if you like the program. Can I obtain a copy of Clooz for review in my publication?Reviewers should send requests for review copies of Clooz to clooz@clooz.com. A courtesy copy of the review, when published, is requested. What is Ancestor Detective, LLC?Ancestor Detective, LLC, is a limited-liability company owned by Elizabeth Kelley Kerstens, cg, cgl, and licensed since 1990. Liz was certified by the Board for Certification of Genealogists (BCG) as a Certified Genealogical Records Specialist (CGRS) in 1996, and as a Certified Genealogical LecturerSM in 2001. In 2005, BCG eliminated the CGRS category and Liz became a Certified GenealogistSM. As the driving force behind Ancestor Detective, LLC, Liz specializes in Irish and Michigan research. She speaks on several topics at the national, regional, and local levels. Liz is the managing editor of Digital Genealogist, managing editor of the National Genealogical Society's NewsMagazine, and is the executive director of the Plymouth (Michigan) Historical Museum. Liz has been building the program that has become Clooz since 1987 when she obtained her first IBM-compatible computer. It has been part of various databases over the years, but grew within Microsoft Access since that program’s inception in about 1992. The program is now written in Visual Basic .Net. Always the organization freak, she found it frustrating to find references—within her own files—to information she placed in early versions of genealogy programs that did not allow documentation. Hence, she created her own filing system, incorporating notebooks, top-loading archival document protectors, file numbers for each document/reference, and a cross reference in a database program to all the data within the documents or references. Clooz is only one piece of that puzzle. The rest of the filing system is up to the individual. The hardest part is maintaining the system, and ensuring all documents are entered and filed properly. But the value of the system becomes readily apparent when a document is urgently needed and can be found easily by doing a quick search in Clooz. Liz can be reached—for topics other than Clooz (but no requests for genealogical research assistance, please)—via e-mail at liz@ancestordetective.com. What is Ancestor Detective's privacy policy?Ancestor Detective does not sell or give away any personal information on any customers to anyone. Period. How does Ancestor Detective protect my online transactions?Ancestor Detective uses a secure server to conduct credit card transactions online. What is Ancestor Detective's policy on spam?Ancestor Detective will not engage in any spamming activities, and will not do business with companies who engage in spamming people. Everyone has their pet peeves and spam is one of the biggest pet peeves of Ancestor Detective! If you receive e-mails that appear to come from Ancestor Detective or Clooz, please realize that they were not initiated by this company, but by some malicious individual(s). |
© 2008
Ancestor
Detective, LLC |
